Responsible Gaming

Our Commitment to Filipino Players

XB Jili is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player on our platform. Responsible gaming is not just a legal requirement for us — it is a core part of how XB Jili operates. We understand that for most players, online gaming is a fun pastime, a way to unwind after a long day in Manila traffic or enjoy some excitement on a weekend in Cebu. But we also know that for a small number of people, gaming can become a problem.

That is why XB Jili has built a comprehensive set of responsible gaming tools directly into the platform. These tools are available to every registered player, free of charge, and can be activated instantly from your account settings. No need to call anyone or wait for approval — you are in control.

XB Jili operates in accordance with PAGCOR (Philippine Amusement and Gaming Corporation) guidelines on responsible gaming. We take our obligations seriously and continuously review our responsible gaming practices to ensure they meet the highest standards of player protection.

21+ Age Requirement

Under Philippine law and PAGCOR regulations, real-money online gaming is strictly restricted to individuals who are 21 years of age or older. This is a hard rule at XB Jili — no exceptions.

Every new player is required to complete identity verification (KYC) before making a deposit or withdrawal. This process confirms your full legal name, date of birth, and government-issued ID. Players who cannot verify they are 21 or older will have their accounts suspended and any deposits returned.

• Age verification is required at registration and may be requested again at any time;
• Accepted IDs include PhilSys National ID, passport, driver's license, SSS/GSIS ID, and PRC ID;
• Accounts found to belong to individuals under 21 will be immediately closed;
• If you suspect a minor is using your account, contact XB Jili support immediately.

Know the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The earlier it is recognized, the easier it is to address. XB Jili encourages all players to regularly check in with themselves and be honest about their gaming habits.

Some common warning signs that gaming may be becoming a problem include:

• Spending more money on gaming than you originally planned or can afford;
• Chasing losses — continuing to play in an attempt to win back money you have lost;
• Neglecting work, school, family, or social responsibilities because of gaming;
• Feeling anxious, irritable, or restless when you are not playing;
• Borrowing money or selling belongings to fund gaming activity;
• Lying to family members or friends about how much time or money you spend gaming;
• Using gaming as a way to escape stress, depression, or personal problems;
• Failed attempts to cut back or stop gaming despite wanting to.

If any of these signs sound familiar, please use XB Jili's responsible gaming tools or reach out to our support team. You are not alone, and help is available.

Self-Exclusion at XB Jili

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gaming. When you self-exclude on XB Jili, your account is immediately restricted — you will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period.

XB Jili offers both temporary cooling-off periods and permanent self-exclusion. There is no waiting period — self-exclusion takes effect immediately upon request.

• 1 Log in to your XB Jili account and navigate to Account Settings.
• 2 Select Responsible Gaming from the settings menu.
• 3 Choose your preferred exclusion type: Cooling-Off (24 hours to 6 weeks) or Self-Exclusion (6 months, 1 year, 5 years, or permanent).
• 4 Confirm your selection. The restriction takes effect immediately — no reversal is possible during the exclusion period.
• 5 You will receive a confirmation email. Any verified real-money balance in your account will be returned to your registered payment method.

If you prefer to request self-exclusion through our support team rather than through your account settings, contact us at [email protected] and our team will process your request immediately, 24/7.

Gaming Limits & Controls

XB Jili provides a full suite of gaming limit tools that allow you to stay in control of your spending and playing time. All limits can be set or adjusted from your account settings at any time. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period to prevent impulsive decisions.

Tips for Safe and Enjoyable Play

Most XB Jili players enjoy gaming as a fun, recreational activity — and that is exactly what it should be. Here are some practical tips to keep your gaming experience positive and in check:

• Set a budget before you play — decide in advance how much you are comfortable spending, whether that is ₱200 or ₱2,000, and stick to it;
• Treat losses as the cost of entertainment — think of your gaming budget the same way you would a movie ticket or a night out in BGC;
• Never chase losses — if you have hit your budget for the day, log out and come back another time with a fresh mindset;
• Take regular breaks — step away from the screen every hour, grab a snack, stretch, and reset;
• Do not play when emotional — avoid gaming when you are stressed, upset, or under the influence of alcohol;
• Balance gaming with other activities — gaming is one of many ways to have fun; make sure it does not crowd out other hobbies, relationships, or responsibilities;
• Keep track of time and money — use XB Jili's session time and deposit limit tools to stay aware of how much you are spending;
• Never borrow money to gamble — only ever play with disposable income you can genuinely afford to lose.

Support Resources in the Philippines

If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. XB Jili encourages any player who needs support to reach out to the following organizations:

• PAGCOR Responsible Gaming Program — The Philippine Amusement and Gaming Corporation runs a dedicated responsible gaming program for Filipino players. Contact PAGCOR directly through their official government channels for guidance, referrals, and support services.
• National Center for Mental Health (NCMH) — The NCMH provides mental health support services across the Philippines, including counseling for behavioral issues such as problem gambling. Their crisis hotline is available for Filipinos in need of immediate support.
• Gamblers Anonymous Philippines — A peer support community for individuals dealing with compulsive gambling. Regular meetings are held in Metro Manila, Cebu, Davao, and other major cities, as well as online.
• XB Jili Support Team — Our support team is available 24/7 and trained to assist players who need help accessing responsible gaming tools, requesting self-exclusion, or finding professional support. Contact us at [email protected].